Refund Eligibility
Refunds are applicable in the following conditions:
- If the technician has not visited your location after booking.
- If you have made an advance or full online payment and the service has not started.
- If a defective part installed by us cannot be repaired or replaced.
Non-Refundable Cases
Refund will not be applicable in the following cases:
- Once the service is fully completed.
- If the technician has already visited the location (inspection/visit charges apply).
- If incorrect appliance details or wrong issue information is shared by the customer.
- If the appliance is damaged due to third-party repair or pre-existing issues.
- Charges for parts or materials purchased specifically for the customer are non-refundable.
Refund Process
Approved refunds will be processed within 7–10 working days after verification.
The refund will be issued to the original mode of payment.
How to Request a Refund?
You can request a refund by contacting us:
Phone: +91 9116990828
Email: info@smarthomecare.services
Important Note
SS Smart Home Care reserves the right to update or modify this Refund Policy at any time.
Changes will be applicable immediately once updated on our website.
